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$pageTitle = 'Refund & Cancellation Policy | DigiCrux Solutions';
$pageDescription = 'Read the DigiCrux Solutions Refund & Cancellation Policy covering subscription cancellations, eligibility for refunds, and how to request a refund.';
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<div class="eyebrow reveal">Legal & Compliance</div>
<h1 class="reveal" data-delay="1">Refund & <span class="text-gradient">Cancellation Policy</span></h1>
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This policy explains how subscription cancellations and refunds are handled for DigiCrux Solutions' WhatsApp API, automation and related services.
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Last Updated: June 23, 2026
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Table of Contents
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<a href="#section-1"><span class="toc-num">1</span>Overview</a>
<a href="#section-2"><span class="toc-num">2</span>Subscription Cancellation</a>
<a href="#section-3"><span class="toc-num">3</span>Refund Eligibility</a>
<a href="#section-4"><span class="toc-num">4</span>Non-Refundable Items</a>
<a href="#section-5"><span class="toc-num">5</span>How to Request a Refund</a>
<a href="#section-6"><span class="toc-num">6</span>Refund Processing Time</a>
<a href="#section-7"><span class="toc-num">7</span>Service Issues and Downtime</a>
<a href="#section-8"><span class="toc-num">8</span>Changes to This Policy</a>
<a href="#section-9"><span class="toc-num">9</span>Contact Us</a>
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<h4>Table of Contents</h4>
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<a href="#section-1"><span class="toc-num">1</span>Overview</a>
<a href="#section-2"><span class="toc-num">2</span>Subscription Cancellation</a>
<a href="#section-3"><span class="toc-num">3</span>Refund Eligibility</a>
<a href="#section-4"><span class="toc-num">4</span>Non-Refundable Items</a>
<a href="#section-5"><span class="toc-num">5</span>How to Request a Refund</a>
<a href="#section-6"><span class="toc-num">6</span>Refund Processing Time</a>
<a href="#section-7"><span class="toc-num">7</span>Service Issues and Downtime</a>
<a href="#section-8"><span class="toc-num">8</span>Changes to This Policy</a>
<a href="#section-9"><span class="toc-num">9</span>Contact Us</a>
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At DigiCrux Solutions, we want you to be confident in your decision to use our Services. This Refund & Cancellation Policy explains how subscription cancellations are handled, when refunds may apply, and how to request one.
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<!-- 1. Overview -->
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<h2>Overview</h2>
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<p class="mb-0">This policy applies to all paid subscriptions, setup fees and add-on services purchased through DigiCrux Solutions. By subscribing to our Services, you agree to the terms outlined in this policy in addition to our <a href="/terms-and-conditions" style="color: var(--brand-blue); font-weight: 700;">Terms & Conditions</a>.</p>
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<h2>Subscription Cancellation</h2>
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<p>You may cancel your subscription at any time by:</p>
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<li><span class="li-dot"></span>Contacting our support team via email or WhatsApp</li>
<li><span class="li-dot"></span>Submitting a cancellation request through your account dashboard, where available</li>
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<p class="mb-0">Cancellation will stop future billing cycles. You will continue to have access to the Services until the end of your current billing period unless otherwise specified.</p>
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<h2>Refund Eligibility</h2>
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<p>Refunds may be considered under the following circumstances:</p>
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<li><span class="li-dot"></span>A duplicate or accidental payment was made</li>
<li><span class="li-dot"></span>A technical error on our part prevented service delivery</li>
<li><span class="li-dot"></span>The Service was not activated or delivered as agreed, and the issue is verified by our team</li>
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<strong>Note:</strong> Refund requests are reviewed on a case-by-case basis. Approval is at the discretion of DigiCrux Solutions after verification.
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<h2>Non-Refundable Items</h2>
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<p>The following are generally not eligible for a refund:</p>
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<li><span class="li-dot"></span>Subscription fees for time already used or services already delivered</li>
<li><span class="li-dot"></span>One-time setup, onboarding or integration fees once work has commenced</li>
<li><span class="li-dot"></span>WhatsApp Business API conversation or messaging charges already incurred via Meta</li>
<li><span class="li-dot"></span>Account suspensions or restrictions caused by violation of our Terms & Conditions, or by WhatsApp/Meta policy violations</li>
<li><span class="li-dot"></span>Change of mind after a service has been actively used</li>
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<h2>How to Request a Refund</h2>
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<p>To request a refund, please contact our support team with the following details:</p>
<ul>
<li><span class="li-dot"></span>Your registered name and business name</li>
<li><span class="li-dot"></span>Email address used for the account</li>
<li><span class="li-dot"></span>Payment date and transaction/invoice reference, if available</li>
<li><span class="li-dot"></span>Reason for the refund request</li>
</ul>
<p class="mb-0">Send your request to <strong>support@digicruxsolutions.com</strong> or via WhatsApp at <strong>+91 92868 00271</strong>.</p>
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<h2>Refund Processing Time</h2>
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<p class="mb-0">Approved refunds are typically processed within 7–14 business days from the date of approval. The refunded amount will be credited back to the original payment method, subject to processing timelines of your bank or payment provider.</p>
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<h2>Service Issues and Downtime</h2>
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<p class="mb-0">If you experience a service disruption caused directly by DigiCrux Solutions' systems, please report it to our support team promptly. Verified extended outages caused on our end may be eligible for service credit or partial refund, at our discretion. Outages caused by WhatsApp, Meta or other third-party platforms are not covered under this policy.</p>
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<!-- 8. Changes to This Policy -->
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<h2>Changes to This Policy</h2>
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<p class="mb-0">We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated date.</p>
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<h2>Contact Us</h2>
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<p class="mb-0">If you have questions about this Refund & Cancellation Policy, please contact us:</p>
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<strong>Email:</strong> support@digicruxsolutions.com<br>
<strong>WhatsApp:</strong> +91 92868 00271<br>
<strong>Business Address:</strong> Noida, Uttar Pradesh, India
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